Refund Policy

Website: https://hdxtv.us

At HDXTV, customer satisfaction is our top priority. We understand that IPTV services may not be the right fit for everyone. That’s why we offer a 100% refund within 30 days of purchase—no questions asked.

Please read the terms below to understand how refunds are handled.

✅ 30-Day Money-Back Guarantee

We stand behind the quality of our IPTV service. If you’re not completely satisfied within the first 30 days of your subscription, you may request a full refund.

Eligibility for Refund:

  • Your request must be made within 30 calendar days of the purchase date.
  • The refund applies only to initial purchases (not renewals).
  • Refunds will only be processed to the original payment method.

❌ Non-Refundable Situations

We reserve the right to decline a refund request in the following situations:

  • The 30-day window has passed.
  • You requested a refund after renewing your subscription.
  • You violated our Terms of Service or Fair Use Policy.
  • You purchased a reseller or custom plan outside the standard offer.
  • Technical issues caused by third-party apps or personal devices.

We encourage all users to try our Free 24H IPTV Trial before purchasing to ensure compatibility and satisfaction.

🔄 How to Request a Refund

To request a refund:

  1. Email us at support@hdxtv.us or contact@hdxtv.us
  2. Include your:
    • Full name
    • Email used at purchase
    • Order ID or receipt
    • Reason for the refund (optional but appreciated)

Refunds will be processed within 5–10 business days after approval, depending on your bank or payment gateway.

💳 Refund Method

Refunds are issued using the original payment method used during purchase:

  • Credit/debit card
  • PayPal
  • Crypto (for crypto refunds, processing time may vary)

Note: Some fees or transaction charges (e.g. bank fees or crypto gas fees) may be non-refundable depending on the platform used.

🛑 Fraudulent Activity

We monitor and investigate all refund requests. If we detect abuse or fraudulent behavior (such as excessive refund claims), we reserve the right to:

  • Deny the refund
  • Terminate the account
  • Block access to our services

🗓️ Subscription Cancellation

You may cancel your subscription at any time. Cancellation does not automatically generate a refund unless it meets the 30-day refund conditions. Upon cancellation, your service will remain active until the end of the billing cycle.

📩 Need Help? Contact Us

If you have any questions or need assistance with your refund, please contact our support team:

We’re available 24/7 to ensure you’re satisfied with our service.

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